A full refund will be provided to any goods, returned to us, unopened in their original packaging within 30 days of purchase. Shipping expenses, in both directions, are not refundable.
If the goods you receive are faulty, we will replace those goods if they are returned to us within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
After 30 days returns and refunds are subject to manufacturers warranty.
Customers retain the right to cancel an order at any time before dispatch and obtain a refund.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
Delivery Times Policy
We endeavour to process your order within 2 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped.
Shipping costs will be calculated for each delivery and advised before the goods are shipped. Items are shipped with NZ Post and shipping costs are in addition to the purchase price of the goods. Delivery within Wellington City is free of charge.